Frequently Asked Questions

Welcome to Toolyft’s FAQ page! Here you’ll find answers to the most common questions about our products, orders, shipping, and more.
If you can’t find the answer you’re looking for, feel free to reach out to our support team — we’re always happy to help!

1. What is Toolyft?

Toolyft is an online store dedicated to providing high-quality, innovative tools and products that simplify your daily tasks. We carefully curate items that combine functionality, durability, and great value — all backed by fast shipping and exceptional customer service.

2. Where do you ship?

We currently ship to most countries worldwide, including the United States and many international destinations.

  • United States: Estimated delivery time is 7–14 business days.

  • International Orders: Estimated delivery time is 14–31 business days, depending on your location.

Please note that delivery times may vary slightly due to customs processes or seasonal demand.

3. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email.
You can easily track your shipment anytime on our Here by entering your tracking number.
Tracking updates may take 1–3 business days to appear after your package has shipped.

4. What is your return policy?

We want you to love your purchase!
If for any reason you’re not satisfied, you can return your item within 30 days of delivery for a full refund or exchange.

To start a return, simply contact our support team with your order number and reason for return. Please note that items must be unused, in their original packaging, and in the same condition you received them.

5. Can I cancel or change my order?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
After that, your order may already be processed or shipped, and we may not be able to make modifications.

6. What payment methods do you accept?

We accept most major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay / Google Pay (where available)

All payments are securely processed using industry-standard encryption.

7. Do you offer free shipping?

From time to time, we offer free shipping worldwide. Check our homepage or subscribe to our newsletter to stay updated on the latest deals and offers.

8. What if my package is delayed or lost?

If your order hasn’t arrived within the estimated timeframe, please contact us. We’ll investigate with the shipping carrier and work to resolve the issue promptly.
Rest assured — we’re here to ensure you receive your order.

9. I received a damaged or incorrect item — what should I do?

We sincerely apologize if you experience this! Please contact our support team right away with your order number and a photo of the damaged or incorrect item. We’ll send a replacement or issue a refund as quickly as possible.

10. How can I contact Toolyft customer support?

You can reach us anytime through our Contact Us page or by emailing to Toolyft@gmail.com
Our friendly support team aims to respond within 24–48 hours on business days.

11. Do you offer bulk or wholesale discounts?

Yes! If you’re interested in purchasing larger quantities or reselling Toolyft products, please contact us directly at Toolyft@gmail.com for special pricing and partnership opportunities.

12. How can I stay updated on new products and offers?

Join the Toolyft family by subscribing to our newsletter or following us on social media. You’ll be the first to know about new arrivals, exclusive deals, and special promotions.